Frequently Asked Questions: Find your answers...

General
What is your address, phone number and operating hours?


Ordering
Can you print jobs that are different than the standard formats that you offer?
Is there an extra charge for bleeds?
How long does it take for me to get the proof of my job?
 

File Preparation
What file formats can you take?
What types of storage media do you accept?
How well will my job match what I see on my monitor?
What is the difference between the RGB and CMYK color space and why does it matter?
Where can I get more information on file preparation?

 

 

 

General | Ordering | File Preparation

What is your address, phone number and operating hours?
Our address is: 231 West 29th street, suite 1408, New York, NY 10001. You can call us at 1-212-629-7650 from 9am to 5pm Monday through Friday. You can send us an email at any time: info@mynational.net or a fax if you want to: 1-212-629-6516.

 


General | Ordering
| File Preparation

Can you print jobs that are different than the standard formats that you offer?
Yes. Please call us, or email us for more information. Our phone number is (212) 629-7650 and our email is info@mynational.net

Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds, free of charge.

How long does it take for me to get the proof of my job?
Once the artwork is approved, the turnaround time is 7 to 10 business days. Custom projects and Promotional product times may take longer. Please ask for turn around times with your quotes or give us a in hands date up front.

 


General | Ordering | File Preparation

What file formats can you take?
We can take any Mac or PC version of Quark, InDesign, Illustrator, high resolution PDF or files types listed on our submission page.

What types of storage media do you accept?
We accept files on CDs, & DVDs. (We are discontinuing 3.5 floppy and Zip please convert if possible).

How well will my job match what I see on my monitor?
There are wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor please calibrate to SWOP specification for the best results. We do our best to make your job look great.

What is the difference between the RGB and CMYK color space and why does it matter?
RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing".
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results.You may notice a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains legiable.

Where can I get more information on file preparation?
Click here for immediate information. Our technicians are always available to assist you during business hours. You can reach us by email at info@mynational.net or by phone: 1-212-629-7650.